Effective Date: December 12, 2025
At Riptidelife, we want you to be satisfied with your purchase. This Return/Refund and shipping Policy outlines the conditions under which you may return products and request refunds.
Eligibility for Returns
- Returns are accepted within 30 days of delivery, provided the product is unused, unopened, and in its original packaging.
- Products that are damaged, defective, or incorrect due to our error are eligible for return or replacement.
- Due to the nature of peptides, we cannot accept returns of opened or used products unless they are defective.
How to Return a Product
- Contact us at support@riptidelife.com to initiate a return.
- You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
Refunds
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.
- If a product is defective or incorrect, we may offer a replacement instead of a refund, at our discretion.
Non-Returnable Items
- Opened or used products (except for defects).
- Products damaged due to improper handling or storage by the customer.
- Items purchased from unauthorized resellers.
Shipping Destinations
- We ship to addresses within the United States and select international destinations, subject to applicable laws and restrictions.
- Some products may have shipping restrictions due to their nature or destination regulations. We will notify you if your order cannot be shipped.
Processing and Delivery
- Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
- Delivery times vary based on your location and selected shipping method. Estimated delivery times will be provided at checkout but are not guaranteed.
- We are not responsible for delays caused by carriers, customs, or unforeseen circumstances (e.g., weather or strikes).
Shipping Costs
- Shipping fees are calculated at checkout based on order weight, destination, and shipping method.
- Free or discounted shipping may be offered for qualifying orders, as indicated during checkout.
Lost or Damaged Shipments
- If your order is lost or arrives damaged, notify us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
- For damaged items, please provide photos of the product and packaging to assist with claims.
Storage Requirements
- Peptides may require specific storage conditions (e.g., refrigeration). You are responsible for storing products properly upon receipt to maintain their quality.
Contact Us
For shipping-related inquiries, or return-related questions reach out to:
Email: support@riptidelife.com
